sayoCall Privacy Policy

1. Introduction

sayoCall ("we", "our", or "us") is a voice calling application. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile and web application.

2. Information We Collect

• Account information: Your name and email address when you register.
• Call data: Phone numbers dialled, call duration, and call direction (inbound/outbound).
• Voicemails: Audio recordings and transcripts of voicemails left for you.
• Payment information: On iOS, subscriptions are processed by Apple via In-App Purchase; on other platforms, payments are processed securely via Stripe. We do not store card details.
• Device permissions: Microphone access (required for calls), Bluetooth (to route call audio to wireless headphones or earbuds), and notification permissions.

3. How We Use Your Information

• To provide and operate the calling service.
• To process payments for calling minutes.
• To maintain call history and voicemail records.
• To send notifications about incoming calls.
• To improve and maintain the application.

4. Third-Party Services

We use the following third-party services to operate sayoCall:

• Twilio — Powers all voice calls. Your calls are routed through Twilio's infrastructure. See Twilio's Privacy Policy.
• Apple — Handles In-App Purchase subscriptions on iOS. See Apple's Privacy Policy.
• Stripe — Handles payment processing on non-iOS platforms. See Stripe's Privacy Policy.

5. Microphone Access & Call Recording

sayoCall requires access to your device's microphone to enable voice calls. Microphone audio is transmitted in real-time through Twilio's secure infrastructure.

Microphone usage: Your microphone is activated only during an active call. We do not access your microphone at any other time. You will be prompted to grant microphone permission when you first use the app — without this permission, calls cannot be made or received.

Call recording: sayoCall does not record live calls by default. Voicemails left by callers when you are unavailable are recorded, stored, and may be auto-transcribed. These voicemail recordings are stored securely and are accessible only to you.

Bluetooth: SayoCall may use Bluetooth to route call audio to your wireless headphones or earbuds so you can talk hands-free. Bluetooth is accessed only while a call is active. No Bluetooth data is collected or shared.

Important notice to callers: If you use the voicemail feature, callers will be informed that their message is being recorded before they leave a voicemail.

6. Data Retention

Call logs and voicemails are retained while your account is active. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement industry-standard security measures to protect your data. All data is transmitted over encrypted HTTPS connections.

8. Children's Privacy

sayoCall is not intended for users under the age of 13. We do not knowingly collect personal information from children.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time by deleting your account.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@sayocall.com.